Last updated: November 7, 2026
1. Processing Time
Orders are processed within 7 days after payment confirmation. Custom-made or made-to-order items may require additional 5–10 business days for production. You will receive an email with tracking information once your order ships.
2. Shipping Methods and Estimated Delivery
- United States: 7–15 business days after dispatch.
- European Union: 10–20 business days after dispatch.
- Canada, Mexico, and other regions: 10–25 business days after dispatch.
Delivery estimates are provided by carriers and are not guaranteed. Delays can occur due to customs, holidays, weather, or peak season (e.g., Halloween and Christmas).
3. Tracking
Tracking numbers are emailed after dispatch. Tracking updates may take 2–5 business days to appear, and some destinations have limited tracking events.
4. Shipping Fees
Shipping fees are shown at checkout before payment. Free-shipping thresholds, where offered, are displayed on the Store.
5. Customs, Duties, and Taxes
Unless an order is explicitly shipped DDP (duties paid) at checkout, any import duties, VAT, or customs clearance fees charged by your country are the buyer's responsibility. We cannot predict or control these charges. Refusing a parcel due to duties may result in the parcel being returned or destroyed, and refunds may not include shipping costs.
6. Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address issue, we will contact you to arrange reshipment; additional shipping fees may apply.
7. Lost or Damaged Parcels
If tracking shows no movement for more than 20 business days, contact us at [SUPPORT_EMAIL] so we can investigate with the carrier. For damaged items, contact us within 7 days of delivery with photos.
8. Returns
Return shipping is governed by our Return & Refund Policy.
9. Contact
Shipping questions: Service@holranmall.com
